Here is a document about Troubleshoot problems with the fingerprint reader on Microsoft Modern Keyboard with Fingerprint ID, for your reference: Fingerprint Reader Not Working Windows 10. Update and confirm BIOS / Windows packages / drivers with the latest version on your . If you are still experiencing a problem . 0 Likes. Some Latitude 5320, 5420, 7320, and 7420 laptop owners report that their fingerprint reader is not detected. Sometimes after quite a while (minutes) it starts responding to fingerprint touches . I have a Huawei Matebook X laptop that I bought new in 2017. HP ENVY 13 Notebook, 14 Laptop PCs - Fingerprint reader may not respond after rebooting computer, resuming from Modern Standby mode, Sleep mode, or Hibernation mode Notice: : The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice. Also ensure Windows is up to date. Fingerprint recognition may sometimes stop working on Windows 11. Question Asus Laptop X555UB Boots to BIOs Only, Not to Windows 10: Laptop Tech Support: 3: Mar 17, 2022: C: Fingerprint scanner stopped working 3-4 months after buying the laptop, brand new. (Fix) Fix for Driver does not work when upgraded from Windows Update to OS Win10 TH2. I don't know what the problem is. Delete all files in this folder. That's the same model I have. In some cases, the Credential Manager service is to blame for the Windows 10 fingerprint reader not working drama. This will remove your previous fingerprint setup information. I own a Fingerprint Reader from Verimark since January. Fingerprint scanner stopped working 3-4 months after buying the laptop, brand new. Laptop Tech Support. My Wi-Fi is much slower than my 5y/o old laptop. Fingerprint not working - sorry, something went wrong. My other thought was that maybe the fingerprint reader was . I had to send the laptop in for a screen replacement, so I turned off the Fingerprint scanner for sign-in so the technician didn't have any issues (or thought I did...) when I received my laptop back Thurs, 2/18), the fingerprint was back on and working until Sat afternoon 2/20). This will remove your previous fingerprint setup information. This happens after the part was replaced on their computer as part of a rework or upgrade. This means it might prove helpful to restart the service in question: Open the Run box by pressing the Windows Key + R shortcut on your keyboard. Step 1: Open Windows Settings. Surface Laptop Go. However, once the computer goes to sleep mode it appears the computer does not recognize the fingerprint scanner or the scanner is just not working. Make sure your finger is clean and dry. Fingerprint reader unresponsive on 7490. Fix 4: Re-enroll your fingerprints On your keyboard, press the Windows logo key and type sign-in, then click on Sign-in options . Open the Device Manager, and then expand the Biometric list of recognized sensor devices. Login with your fingerprint to confirm it is working. Went into Device Manager and found this: Remove your fingerprint, then set it up again. Learn how to fix setup issues with the fingerprint reader on HP Notebook PCs (Windows 10).To learn more about fixing setup issues with the fingerprint reader. The fingerprint sensor doesn't work after updating Windows on PC (Hong-Kong version) Last Update date : Sep 28. Same concept with in screen fingerprint scanners. Windows 10 Solution Remove the Fingerprint Reader software. If your finger is too dry, the scanner can't properly read it. I recently got a 13in LG Gram (2018). 2 In the BIOS home, go to [Security]. Click the Start menu and click Settings. Is anyone know how to fix it? First, you need to click start and then go to settings, followed by systema and power and sleep. . But sadly I can't set it up. Select Accounts. Login with your fingerprint to confirm it is working. I ran into an issue after I updated my recently purchased Galaxy Book Flex, the fingerprint reader stopped working. Select the box next to any updates you want to install, and then click Download and install. In response to customer reports of the fingerprint reader not working as expected on X1 Carbon laptops (Type 20A7, 20A8, 20BS, and 20BT), Lenovo has released an updated driver. DennisWin. From Control Panel (View by: Category), choose Programs. So I found a way to reset the reader: Press the PC's power button, then press the [F2] key to enter the BIOS. Download and Save the fingerprint reader driver to your computer In the Device Manager > Biometrics, add the step in the Uninstall to include the Delete of the existing fingerprint driver Restart the computer Log in using your password or PIN Open File Explorer Navigate to the folder in which you saved the installation package (likely Downloads) The fingerprint reader was working fine before the 1803 update but the driver appears to have failed after the update. Use the password or PIN to access the system. D. After reassembling HP ENVY 17, right side USB ports, headphone jack, fingerprint reader, and touchpad are not working. When medical professionals do an ultrasound scan they typically apply gel to the area. Since none of that worked, I also ran a Diagnostic on the Dell Website for just the Fingerprint Reader & then for All of the Components. Fix 3: Set up Another Finger. I purchased an Aspire 5 last month from Amazon and I am very happy with the features. We got two new 7490 and both have the same problem with fingerprint reader: Intermittently but often it becomes unresponsive at windows login screen, after windows start, locking or sleep. 1 Press the PC's power button, then press the [F2] key to enter the BIOS. I'm not close to the router, but there has been a significant and noticeable slowdown when it comes to loading web content. Use the following steps: From the Windows Start screen, press the Windows key + X keys, and click Device Manager in the menu. Right-click on it and select the driver tab. Right-click the device, and then select Properties. Simply put, under certain circumstances, the fingerprint scanner is not working after sleep in Windows 10. After that, restart your computer and check if you solved the fingerprint sensor not working after Windows 11 update. 1. Continue the swiping motion until Windows Hello setup is . Click the update name for a description, version number, and file size. Bought my Asus laptop about a month ago. Everything works perfectly fine until today, the fingerprint scanner doesnt working. Followed the possible troubleshoots here (beware of possible ads) also found alnd followed this reddit post. Select Programs and Features. Enter your PIN to login to the system. Tried to google it but I can't find the fingerprint option in the signing option menu. 8 mo. Login with your fingerprint to confirm it is working. Based on my understanding, your Sony laptop's fingerprint reader doesn't work, and you have tried to uninstall and reinstall the driver, but no avail. Please also try the following methods to solve this issue: Method 1: Run hardware troubleshooter. Type Control Panel. Click Set up and follow the instructions on your screen to complete the fingerprint setup. It was working fine earlier today - don't know what messed . When I first start the computer I can access the desktop using the fingerprint scanner. The Fingerprint reader is obviously recognized by Windows, even in the Windows Hello Setup Page. Fingerprint login does not work, I am unable to enroll my fingerprint, or the option to set up fingerprint login is not available: Problem. In the BIOS home, go to [Security]. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. Click the Start menu and click Settings. Click "Uninstall Device." Once you have uninstalled it, you can reboot and windows will reinstall it with the default (older) driver (at least I think this is what it is doing). 5 Log into your PC using your local account login password. In this scenario, doing a complete reset of your Windows should fix this problem. Open the folder. Right-click the application name from the list (such as Lenovo Fingerprint Manager Pro) and select Uninstall. Click the Start menu and click Settings. Select Uninstall a program. Follow the steps and see if it solves the fingerprint sensor not working in Windows 11. The following articles provide general guidelines for troubleshooting and resolving fingerprint reader issues: DigitalPersona Fingerprint Suite Fingerprint Reader Installation Guide How to Setup a Pre-Windows Password Using the DDP Access Utility Download the Broadcom USH Drivers Steps for DDP|A when upgrading to Windows 8 3 Click [TPM configuration]. Applying some hand lotion or wetting your finger slightly usually works. 1 Like. For a vast majority of Windows 10 users, the fingerprint scanner will work perfectly fine. I think this is a software problem, not hardware. The text in the small window is loosely translated: "Swipe your finger over the fingerprint reader. Go to Sign-in options and click Set up under the Windows Hello Fingerprint section. My brand new 8/256 Surface Laptop Go Fingerprint reader is no longer working with Windows Hello. Select Uninstall a program. Click Get Started and follow the instructions to set up your fingerprint sign-in again. Click Remove in the fingerprint section. Select the Driver tab. Click the Start menu . May 18, 2017. If the fingerprint reader still stops working, then the problem may lie in the incompatible driver, hence, you are to uninstall the fingerprint reader driver and reinstall it again to see if it works. Click Set up and follow the instructions on your screen to complete the fingerprint setup. (Code 10) Current device power state cannot support this request." I have tried to update the driver and it says it is up to date, It is probably to do with that is not actually turned on due to power reasons. Select the box next to any updates you want to install, and then click Download and install. The Windows system files can get damaged or corrupted and cause the Windows hello fingerprint setup not working issue. If your fingerprint sensor stopped working again, you might need to try setting up another fingerprint and check if it works. Step 2: In the left pane, select Accounts. If you believe (or know) your model does have a fingerprint reader / sensor, If the Device Manager > Biometrics confirms the fingerprint reader exists, If the fingerprint reader meets the system and device ID requirements , Information File (current at this writing): sp98505.cva [Devices] The fingerprint reader is not detected in the Windows 10 Operating . Solution. It just gets stuck at the screen you can see in the Attachment. Click Remove in the fingerprint section. You can uninstall the fingerprint reader driver by referring to this path: Device Manager > Biometric Devices > Validity Sensor. Under sign in options, it says under Windows Hello Fingerprint "this option is currently unavailable" and "we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Navigate to the C:\Windows\System32\WinBioDatabase folder. Please help as I am unable to use the Fingerprint to sign-in. 2020 This problem occurs because the TPM key data for the PIN entered before the update differs from that for the PIN entered after updating Windows. I have installed the latest Goodix driver (1.1.10.402). Latitude laptop fingerprint reader is not detected after recent replacement . Previously everything worked properly, suddenly when switching the laptop on again, fingerprint login option did not work and it has remained so until today - I do not need it in everyday use but if there. If the fingerprint reader does not work after the computer wakes from Sleep mode, change the Power Management setting in device properties. And, I also "enabled" all of the Biometric components in Group Policy. Lenovo Flex 5 Fingerprint Reader not Working Throughout my owning of this otherwise great laptop, my fingerprint sensor has flashed in and out of working. The fingerprint reader is not recognized by windows hello and in the device manager it is there by is says: "This device cannot start. Scroll down to Windows Hello, and click Set up under the Fingerprint section. Solution 5: Reset Windows. It recently had a problem with bad cells on the SSD, but I fixed that and it is working now on Windows 10 version 1809 except for the fingerprint sensor. Restart your laptop and download Fingerprint driver from the support site of the manufacturer. Yeah, I would probably get it exchanged. In Apps and Features . I found a reset option in the BIOS "Reset fingerprint reader on next boot". Click the update name for a description, version number, and file size. Select Programs and Features. Click Uninstall and confirm the action. Right-click the application name from the list (such as Lenovo Fingerprint Manager Pro) and select Uninstall. You can solve this problem as follows. Hi Guys If you have an HP Laptop with a fingerprint sensor but it's not working, watch this video.#fingerprint #laptopfingerprint #fingerprintsensorWelcome t. Let the Fingerprint scanner dry thoroughly, and then check the Fingerprint recognition function again. Reply. Learn how to fix fingerprint reader login issues in Windows Hello on an HP Notebook PC.To learn more about fix fingerprint reader login issues in Windows Hel. Hello there, My cousin had some problem with opening his phone using his fingerprint. Right? Find your fingerprint reader and click on it. The success rate of fingerprint identification is much improved too. From Control Panel (View by: Category), choose Programs. Finally, restart your computer and check if the Windows hello fingerprint still not working. Press Windows + W in the keyboard. My driver version is 5.5.2620.1050.A. Re: Fingerprint reader not working in Windows 11. The fingerprint function stops working after a system reset has been performed on the computer. But somehow the fingerprint reader needs to be reset. 3 days ago it stopped working (gif linked here) out of the blue. Thanks in advance! When i go the settings/sign-in options the ability to set-up the fingerprint icon is there, however after i click on set-up and get started I don't get the screen option to input my pin. Fingerprint reader unresponsive on 7490. I've already tried another driver, but unfortunately. Like it's not up at all. Fingerprint sensor to unlock messages stopped working after an update in Galaxy Note Phones 02-10-2022; Feature feedback to bring back fingerprint reader on the back of the phone in Galaxy Note Phones 06-02-2021; All sensors stop working on Note 10+ in Galaxy Note Phones 03-12-2021 Like it's not up at all. Samsungs response was the send it in for service (I just spent 5 hours setting it up!!) Click Set up and follow the instructions on your screen to complete the fingerprint setup. Note: The soft cloth should not be too wet and do not spray any alcohol directly onto the Fingerprint scanner or leave any liquid on the Fingerprint scanner. Identify the version of the fingerprint reader device driver currently installed. The problem was not with the fingerprint reader driver. Fingerprint scanner not working on my laptop after changing to windows I upgraded to windows 10 on my laptop from windows 8 and then the scanner stopped working. So I looked it up and did some troubleshoot: Erased TPM, since I'm running the latest Win 11 beta. Figure : Sensor driver version Select Accounts. The Windows power options apps still have bugs. Laptop Tech Support: 1: May 18, 2017: F: Laptop USBs and fingerprint scanner quit working - Windows 10 x64: Laptop Tech Support: 1: Nov 19, 2015 Discussion Fingerprint not working after windows 10 latest update Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 One thing I did not want was the Norton Security package that came with the computer as I prefer to use something else and the trial was only good for 30 days, not even long enough to figure out everything it is trying to interfere with. To do this, select Start > Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) > Add another. Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. Feb 23 2022 05:57 PM - edited Feb 23 2022 05:59 PM. He had Intelligent lock (Face+Iris) to begin with, He did remove this lock type and registered his fingerprint which it didn't work instantly, the phone would always say "There was a problem recognizing you face." etc. Restart the computer. Type Control Panel. This will remove your previous fingerprint setup information. Version 4.5.505. Fingerprint reader does not work after computer wakes from Sleep mode. Also ensure Windows is up to date. Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. However the issue is not resolved. Then click on unavailable change settings. Hello, I'm trying to enable the fingerprint login on a Windows 10 PRO ver 1909 laptop joined to a domain without success, the 'Settings > Sign-in Options' interface reports "Some of these settings are hidden or managed by your organization". Select Accounts. Laptop Tech Support. Close Windows Explorer. Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. We got two new 7490 and both have the same problem with fingerprint reader: Intermittently but often it becomes unresponsive at windows login screen, after windows start, locking or sleep. I especially wanted the integrated fingerprint reader. When you try to set up your fingerprint reader, your computer says, "This option is currently available," and you're prompted to try again later.Try restarting your machine and check if you notice any improvements. In Accounts>Sign-in. Sometimes after quite a while (minutes) it starts responding to fingerprint touches . Sign in with your PIN, and then try one or both of the following: Add another fingerprint. . Hello, I have had a problem for a month - the fingerprint reader is not working properly. 4 In [ Pending operations ], change to [ TPM Clear ], then save. Reinstall Fingerprint Software Click Start > Settings > Apps. If you want the inactivity lock but still insist on using the fingerprint unlock instead of a pin, then the only thing I can suggest at this point is to back up your drive and then reset the laptop to a factory fresh state using the ALT+F10 cold boot erase-everything method. Feb 23 2022 05:46 PM. In this video, Fingerprint Reader Not Working Windows 10, we provide troubleshooting steps for when your fingerpri. If you are still experiencing a problem . Click Remove in the fingerprint section. Remove the Fingerprint Reader software. If you are unable to unlock the computer after three unsuccessful attempts, the fingerprint unlock feature will be disabled. I selected this option and restart the computer. The fingerprint reader now works. Restart your computer, then test to see if the fingerprint reader not working problem has been solved. To resolve this issue, perform the following steps to clear the fingerprint database. Try to update the driver for fingerprint sensor if that does not working, then try to re-record your fingerprints with Windows Hello then retry. Love the laptop, but there were two things that have been irking me. The driver version is displayed. Figure : Opening Device Manager. LG Gram Issues/Questions - Wifi + Fingerprint. Click the Start menu . However, due to some driver issues and scanner settings, the fingerprint scanner might be asleep even after you wake up the system from sleep. Hi friends, in this video I have shown how to set-up fingerprint sign in method and solving problems faced while setting up in tamil language with English su. I also updated the driver for Goodix fingerprint from Version 1..33.300 dated 8-14-2017 to Version 1..33.800 dated 5-16-2018. replied to The_Martian. Then click on additional power settings and choose what the power button does. . ago. 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